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Privacy Policy

Your Privacy Is Protected

At Faema Canada, an important part of our commitment to you is respect for your right to privacy. Keeping your information and affairs in strict confidence is a cornerstone of our business and an integral part of our commitment to service excellence.

This policy will help you better understand how Faema Canada protects, collects, uses and discloses your personal information and your right to access your information. This policy applies to Faema Canada's clients (including potential clients) in Canada. To understand the meaning of "personal information" and other terms used throughout this policy, please refer to the Important Terms section.

Faema Canada may amend this policy from time to time. For the most up to date version, please visit www.faema.ca/privacy-policy.aspx

Our Privacy Principles

Faema Canada respects the following principles when collecting, using, disclosing and protecting your personal information.

  1. Identifying Purposes and Obtaining Your Consent
    • We identify the purposes for collecting personal information at or before the time it is collected.
    • We obtain your consent before collecting, using or disclosing personal information, except where permitted or required by law.
  2. Limiting the Collection, Use and Disclosure of Your Information
    • We limit the personal information we collect to what is necessary for the purposes we have identified. We collect information only by fair and lawful means.
    • We do not use or disclose personal information for purposes other than those for which it was collected, except with your consent, or where permitted or required by law. We retain personal information only as long as necessary for these purposes.
  3. Keeping Your Information Accurate and Providing Access to Your Information
    • We take care to keep personal information as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.
    • Upon request, we provide you with access to your personal information. You can ask how your information is used or disclosed, can ensure it is accurate and complete, and can update it if necessary.
  4. Addressing Your Concerns
    • We are responsible for personal information under our control.
    • We make available to you, information about our policies and practices related to managing your personal information.
    • We address your concerns. We have steps you can follow if you have questions or concerns about your privacy.

Identifying Purposes and Obtaining Your Consent (Part 1)
 

We identify why we collect personal information and how we use it

We collect, use and disclose personal information about you throughout our relationship so we can:

  • establish your identity
  • protect you and us from error and fraud
  • provide ongoing service

We may monitor and record telephone calls
We may monitor and record telephone calls between you and our representatives to ensure service quality and security and to confirm our discussions with you.

Your information is collected, used or disclosed with your consent

We share information within the Faema Canada group

To withdraw your consent:

  • Contact Faema Canada Head Office

When you withdraw your consent, we will update your file as quickly as possible. It may take some time for our records to reflect your choice as many records can only be changed during regular file updates and your choice may not be captured for a promotion already in progress.

Limiting the Collection, Use and Disclosure of Your Information (Part 2)
 

We limit the personal information we collect
While we collect various types of personal information from you and other sources, we limit the information to what is necessary for the purposes we've identified.

Keeping Your Information Accurate and Providing Access to Your Information (Part 3)
 

We work with you to keep your information accurate
We take care to keep the information in our records as accurate, complete and up to date as necessary for the purposes for which it is used. However, we also rely on you to tell us when your personal information changes.

It is important to ensure your personal information at Faema Canada is accurate and complete. This allows us to continue to offer the highest quality service and to suggest products and services that best meet your needs.

To update your address and other personal information:

  • Contact Faema Canada Head Office
  • sign on to Faema Canada Online and edit your information after logging in.

Addressing Your Concerns (Part 4)
 

We are accountable for our compliance with this policy

We regularly monitor our procedures and security measures to ensure that they remain effective and that they are being properly administered. Our Privacy Office and Chief Privacy Officer are accountable for overseeing compliance with this policy.

If you have any questions about our policies and practices related to managing you personal information that have not been answered in this policy, please let us know so that we may provide further information.

Resolving your concerns is important to us
Faema Canada is committed to treating you with the greatest respect and consideration and providing the highest level of service. Even so, there may be a misunderstanding or times where you may feel you have been dealt with unjustly. Whatever the circumstances, our primary objective is ensuring your concerns are addressed.

How to resolve concerns and complaints at Faema Canada
We are committed to upholding this policy. If you have any questions or complaints about this policy or about how we are living up to this policy, let us know right away.

Talk to us
In most cases, a complaint or concern is resolved simply by talking to us about it. You should be able to get swift results by talking to a Faema Canada representative where you do business with us. You can speak with us by calling 416-535-1555.

Important Terms Used in This Policy

When reading this policy you should be aware of the meanings we give to the following terms.

When we refer to "personal information" or "information" it means information about an identifiable individual. This includes details such as name and credit card information.

When we refer to "Faema Canada", "we", "our" or "us" it means Faema Canada Company LTD.

We hope this policy provides you with the information you need to understand our privacy practices.